I would like to introduce myself to you all. My name is Camille and I am the Reservations Manager at Clink78.
As I have been reading some of your reviews on the TopDeck forum, and I have noticed some not so complimentary reviews, so IÂ’d like to take this opportunity to address these issues to try and change all of your minds about Clink78.
I have noticed that many of you say that you donÂ’t want to stay at Clink78, but I canÂ’t seem to find out the reasons why you donÂ’t want to stay at Clink78. Is it the building, or the staff, or the location? It would really be helpful for us to know, so that we can make the changes that we need to; and get you guys staying with us again and showing you that we are a great hostel.
WeÂ’ve especially adapted our procedures for TopDeck such as offering an early breakfast for you TopDeckers on the day of your tour departure (… we wouldnÂ’t want to go hungry now would we?); easy check in ( fill in our reg. cards on the bus to make the process a lot quicker) and most importantly … discount in our bar! What more could you ask for …? Oh wait … there is more! Friendly staff who welcome you with open arms, (especially post tour when you all come in excited but exhausted); locker and luggage facilities, internet courtroom, TV room and a Travelshop ( to buy back all of those products that you left behind …)
It seemed, from some of the earlier reviews that security was a concern for TopDeck guests and we now have small lock boxes in all dorm beds, secure lockers in the courtroom, CCTV, keycard access to rooms and the hostel, as well as a security team.
So you see, we took note of your feedback and acted upon it.
We have had many good reviews on Hostelworld and Hostelbookers and our ratings speak for themselves, so feel free to have a look.
WeÂ’d just like you all to know that we always try our best to keep TopDeck guests happy but we need more guidance from you as to where we are perhaps going wrong.
Of course from time to time we get complaints, IÂ’m not denying that, but the majority of our guests are extremely happy with the service we provide and we really want you to be too.
So, come on guys give us a chance and book yourself into Clink78, and let us show you that you can have fun, we are a great hostel and that we will live up to your expectations.